Shipping & Returns
SHIPPING POLICY
Your order is shipped within 1-3 business days from completion of your order. You will receive a dispatch notification via email.
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For orders up to 5kg we charge a Flat Rate of $7.99 Australia Wide - Standard Shipping.
We also offer Express shipping for $12.99 - up to 5kg.
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We send all orders via Aus Post and Sendle courier service (Couriers Please, Fastway Couriers). Regular shipping arrives within 2-4 business days for the Metropolitan Areas from when your order has been dispatched. For regional areas, your order may take 4-10 business days to get to you. If you have not received your order by 10 working days from dispatch please contact us at la_ziva@outlook.com (Please note: Times may vary depending on public holidays, Christmas holiday periods.
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Enjoy Free shipping for orders over $75.00
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Free Local Delivery to the following postcodes (within 3 business days):
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- 4208
- 4209
- 4210
- 4211
- 4212
- 4213
- 4214
- 4215
- 4216
- 4217
- 4218
- 4219
- 4220
- 4221
- 4223
- 4226
- 4227
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Return Policy
Product information is clearly described in each listing, we do not offer a refund due to change of mind.
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We strive for 100% customer satisfaction, always! Priding ourselves on delivering you with the best quality products as time and care is taken with producing your products and packaging them ready for postage. Each item in your order is thoroughly inspected before leaving HQ and each parcel is clearly marked with "Fragile" before shipping. If for some reason you do receive a faulty item please contact us within 48hrs of receiving your order by emailing la_ziva@outlook.com with your name, address, order number and a photo of your faulty item.